FAQ's

Monk fruit is a melon native to Southeast Asia that has natural sweetness, but doesn’t contain any of the calories or carbs that sugar does. Monk fruit was originally cultivated by monks in China hundreds of years ago. It grows on a vine (ours is hand picked) and is high in antioxidants. The monk fruit we use is GMO-free, too. The process is simple: crush the monk fruit to release its juice, infuse it in hot water and filter it to create a clear, sweet juice.
Swoon Syrup has zero net carbs. Swoon Mixers each have 1 net carb. Swoon Lemonades & Iced Teas have 2 net carbs.
Yes, Swoon Lemonades and Teas, Syrup, and Mixers are Kosher certified.
Yes, Swoon products are all 100% Gluten-Free.
Yes, Swoon products are vegan!
Yes, Swoon is keto-friendly! All products have zero sugar and below 2g carbs.
Yes, all Swoon products are completely dairy free.
Yes! With so many artificial sweeteners out there, we wanted to make sure that we could keep life sweet without sugar and without anything artificial.
Absolutely! Swoon syrup has zero glycemic impact. In fact, our co-founder Jen is a Type 1 Diabetic and she created Swoon in order to enjoy the sweetness in life without making any sacrifices.
Swoon does not have any artificial preservatives. We do use Lactic Acid to keep Swoon fresh. Lactic Acid is natural and you can find it in a lot of other everyday foods, like yogurt.
No! Everyone’s taste buds are a little bit different, so we sampled a lot of bartenders, baristas, bakers and more to make sure that Swoon doesn’t have an aftertaste.
No, Swoon syrup is the only monk fruit simple syrup with zero sugar alcohols. Sugar alcohols are not well absorbed or metabolized by our bodies, which is why they can cause stomach pain. Our Mixers and Lemonades and Iced Teas don't contain any sugar alcohols either!
We’ve got five flavors. Classic (it’s more tart), Pink (for those with a sweet tooth), Half and Half (if you’re looking for a hint of black tea), Peach Tea (which some compare to a Diet Snapple), and Ginger Lemonade (with a fresh ginger zing!).
Our Swoon lemonade and iced tea is sweetened with Swoon simple syrup. What else?!
Yes, after they're opened! We don’t use any artificial preservatives so in order to keep your Swoon products fresh, you should refrigerate the bottles after they're opened. We recommend enjoying them within four weeks of opening.
There is a “best-by” date on every unit. If it’s open, refrigerate and enjoy within three weeks!
For coffee & tea, one teaspoon is the same sweetness as one sugar packet. For cocktails, juices, lemonades and more, you can replace simple syrup 1:1. Or, just use one of our recipes.
Yes! Although it doesn't swap one-to-one with table sugar in cooking and baking, so you might have to adapt your recipe. If you need advice, text us at 646-760-8382.
Yes. Swirl Swoon into any hot or cold drink and its silky sweetness will integrate seamlessly. Say goodbye to clumps of sugar at the bottom of your iced coffee!
If you ordered on Amazon, we've partnered with Pharmapacks, an Authorized Seller of our products on Amazon, to bring you your great Swoon products. Please keep in mind that our orders are fulfilled by Amazon and we cannot directly control the shipping process of these orders. Please reach out to Pharmapacks' Seller Support page for further assistance on any returns. Simply tap “Pharmapacks” where it says “Ships from and sold by Pharmapacks” underneath the “Buy Now” box on the Amazon.com product page listing, click “Ask a Question”, and kindly refer to your order number in your message. This way, one of Pharmapacks' specialists will be happy to assist you from there. If your product is damaged, expired, or otherwise unsatisfactory we are happy to remedy the situation! Please email us at [email protected] to provide details.
Yes, we love to partner with bars, restaurants and coffee shops. Please email us at [email protected] and we’ll get you all of the information you need.
Shipping is free to the contiguous 48 states! We can ship to Hawaii, Alaska and Canada, but we have to charge a little bit extra.
Your best bet is right here, on our website!
Please reach out to Pharmapacks' Seller Support page for further assistance on order status. Simply tap “Pharmapacks” where it says “Ships from and sold by Pharmapacks” underneath the “Buy Now” box on the Amazon.com product page listing, click “Ask a Question”, and kindly refer to your order number in your message. This way, one of Pharmapacks' specialists will be happy to assist you from there.
Please reach out to Pharmapacks' Seller Support page for further assistance on order issues. Simply tap “Pharmapacks” where it says “Ships from and sold by Pharmapacks” underneath the “Buy Now” box on the Amazon.com product page listing, click “Ask a Question”, and kindly refer to your order number in your message. This way, one of Pharmapacks' specialists will be happy to assist you from there.
We’re sorry to hear this! We’ll get that taken care of. Send a picture of the damaged product and reach out to Pharmapacks' Seller Support page for further assistance. Simply tap “Pharmapacks” where it says “Ships from and sold by Pharmapacks” underneath the “Buy Now” box on the Amazon.com product page listing, click “Ask a Question”, and kindly refer to your order number in your message. This way, one of Pharmapacks' specialists will be happy to assist you from there.
It's three easy steps: 1. Choose the product and quantity you want to receive 2. Choose how often you want to be restocked 3. Live the sweet life If you're afraid of commitment, don't worry, you can cancel at any time.
Of course. Just log in to your account using the link in the upper right corner. If that's not working, send us a note and we'll take care of it.
Change your billing information, shipping address, and add or change products by logging into your account. Or, send us a note and we'll take care of it.
12 cans come in each order! You can order them all in the same flavor or you can order a variety pack and get 2 or 3 of each flavor, depending on the pack.